Privacy Policy

Last updated: 2026

At BookAllLeads, we take the privacy of our customers and their clients seriously. This Privacy Policy explains how we collect, use, store, and protect information when you use our fully managed front office team for local service businesses.

Information We Collect

Information You Provide

• Account registration details (name, email address, phone number)
• Business information (business name, industry, address, phone number)
• Billing and payment information
• Communications you send to us (emails, support requests)

Information Collected Automatically

• Call and message data processed through the service (missed calls, voicemails, text conversations)
• Website usage data (pages visited, time on site, referral sources)
• Device and browser information
• IP address and general location data

Information from Third Parties

• Data from third-party services you connect to your account
• Publicly available business information

How We Use Information

We use the information we collect to:

• Provide, operate, and improve the BookAllLeads service
• Process missed calls and send automated follow-up messages on your behalf
• Manage your account and process billing
• Send service-related communications and updates
• Analyze usage patterns to improve our service
• Respond to your inquiries and provide customer support
• Comply with legal obligations

Data Storage & Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. Your data is stored on secure servers within the United States.

While no method of transmission or storage is 100% secure, we work diligently to protect your personal and business information from unauthorized access, alteration, or destruction.

Third-Party Services

BookAllLeads is built on GoHighLevel, which provides the underlying infrastructure for our messaging, call handling, and scheduling features. When you use our service, your data may be processed through GoHighLevel in accordance with their privacy practices.

We may also use third-party services for:

• Payment processing
• Analytics and performance monitoring
• Communication services (SMS, email, voice)

We only share the minimum data necessary with these providers, and each is bound by their own privacy policies and data protection obligations.

Cookies

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

SMS/Text Messaging

Consent & Compliance: BookAllLeads collects and processes phone numbers for sending appointment reminders, follow-up messages, service-related communications, review requests, and payment notifications to individuals who have explicitly opted in. All SMS communications comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable telecommunications regulations.

Message Types: Your consent covers the following message categories: appointment reminders, event notifications, service updates, follow-up communications, customer service responses, review requests, payment links, and promotional offers.

Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Age Requirement: By opting into our SMS services, you represent that you are at least 18 years of age. If you are under 18 years old, you may not opt into our messaging program.

Children's Privacy (COPPA): Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Opt-Out & Confirmation: To opt out of SMS communications at any time, reply STOP to any message you receive from us. Your opt-out request is honored immediately and permanently. You will receive a one-time SMS confirmation, then no further messages. To request help or support, reply HELP or contact us at [email protected].

Data Retention: SMS opt-in data and message history are retained as long as necessary to conduct our legitimate business purposes and comply with legal obligations. Upon account cancellation, SMS data is retained for 30 days then permanently deleted.

Message Frequency & Rates: Message frequency varies based on your activity and account status. Standard message and data rates may apply from your mobile carrier.

Security: We implement industry-standard security measures to protect your SMS data. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute protection against unauthorized access or interception.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

Email: [email protected]

Phone: 214-883-5066

BookAllLeads
302 Countryside Dr
Irving, TX 75062

Data Breach Notification

In the event of a confirmed data breach involving your personal information, BookAllLeads will notify you via email within 7 business days of discovery. We will provide details about the breach, affected data, and steps you should take to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through the service or by other means. Your continued use of BookAllLeads after changes are posted constitutes acceptance of the updated policy.